Contact
Got a question? Need a hand with an order? Just want to say hi?
We're a small team — emails are answered by an actual human, usually within 1–2 business days. Use the form below, or reach us directly at one of the addresses depending on what you need.
Direct emails
- General questions · order issues — support@properfit.shop
- Returns & refunds — returns@properfit.shop
- Privacy & data requests — privacy@properfit.shop
- Partnerships & press — hello@properfit.shop
Before you message us
The quickest answers are usually in our policies:
- Shipping Policy — delivery times, costs, tracking
- Refund Policy — 30-day money-back guarantee, how to return
- Privacy Policy — what data we collect and how it's used
- Terms of Service — the legal stuff
Response time
We aim to reply within 1–2 business days. For order issues, please include your order number in the message — it helps us help you faster.
Outside that window? Check your spam folder for our reply, or email support@properfit.shop directly.
Send us a message
Use the form below to reach us. We'll get back to you at the email address you provide.